I could see signs that someone had tried to paint a little bit, but I looked like the work had been done by a 4 year old kid, as nothing (probably) had been covered up and there also were paint stains on the carpet (everywhere) and on the furniture. Breakfast consists of tap water, toast, small slices of ham and cheese, orange juice, nescafe or tea. Afternoon Tea at Cranley Restaurant - London | OpenTable Max discount 50. They help to collect the user's browsing habits to create a profile of interests and to show customized advertisements. They took them to look at the room which obviously wasnt the one booked to see if ok. I wouldn't be visiting again and will try an alternative, Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future.I very much hope we will yet have the opportunity to welcome you back to the Cranley Hotel.Kind regards, This is the version of our website addressed to speakers of English in United Kingdom. The staff is very friendly, and the location is excellent. I have been to many places for afternoon tea and I cannot say this was great, could of done a better job myself. Afternoon Tea at Cranley Restaurant - London, | OpenTable I stayed on 3 separate occasions. Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future. We asked for a proper shower, not one over the bath. Which room amenities are available at The Cranley Hotel? Where: 160 Piccadilly, London W1J 9EB. Review tags are currently only available for English language reviews. Wi-Fi connection is available throughout the hotel. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. New York Hotels: London Hotels: London Townhouse Hotels: Number Sixteen. Please see our partners for more details. more. The location of the hotel is very good. 25 and under. I wanted to love the Cranley Hotel but I couldnt. The hotel was unclean, office rooms were open to be seen and unsightly. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. What are some restaurants close to The Cranley Hotel? The staff are disgraceful, imagine paying 50 despising for a room ontop of the existing fees, for broken headboards, mould on the beds and curtains and furniture in a complete state of disrepair, Couple that with the pathetic customer service, we actually didnt even stay the night. was a very expensive overnight, poor experience and no breakfast despite having that on our booking. Claim your listing for free to respond to reviews, update your profile and much more. See all earlier reviews. Enjoy an English breakfast served in your bedroom, the lobby or on the terrace. I asked for a new room. On arrival, the receptionist was on the phone, did not stop the call and booked us in whilst still having their own phone call. THEY AREN'T WHAT THEY SEEM, I am absolutely gutted that a weekend in London for my wifes 50th was not the pleasant, carefree experience we were hoping for. Nearby attractions include South Kensington (0.3 miles), The Drayton Arms Theatre (0.05 miles), and Grosvenor Casino Gloucester Road London (0.2 miles). With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. On reflection, this. It's important to me that this review is honest, not a place to let off steam. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Were waiting for you! Afternoon tea Long story short, completely ripped off. Dear guest,Thank you for taking your time to review your recent stay with us at The Cranley Hotel. Began life in 1869 and since then, transformed into an elegant accommodation which retains its charming vintage features, Cranley Hotel offers a traditional culinary past time inappropriately glamorous surroundings with their affordable Afternoon Tea for two in just 24. 10 Bina Gardens South Kensington, Kensington and Chelsea, London SW5 0LA England, Lock in the lowest price from these sites. Conveniently located restaurants include K Bar, Town House, and Light of India. Of course everything at the Cranley Hotel is delicious and we recommend arriving when you are starving so that you can make the most of this incredible afternoon tea! What food & drink options are available at The Cranley Hotel? Wall paper peeling off the walls in one room. The hot tap in the basin didn't work. Air conditioner defective. He wasnt sure depends on traffic. More for CRANLEY HOTEL (OPERATOR) LIMITED (10053419) Officers; Persons with significant control; Filter officers Filter officers Current officers Officers: 2 officers / 1 resignation FIZIA, Paul Andre Correspondence address 1st Floor, Gallery Court, 28 Arcadia Avenue, London, United Kingdom, N3 2FG . It was boiling hot despite it being November with the window wide open. With some TLC and a little investment the Cranley could be a special hotel but for now its just a moderately priced place to stay that isnt bad. The staff is very friendly, and the location is excellent. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. The day before I checked-in, a friend and I had been talking about hotels with character. and received eye rolls. Paddington and Victoria stations are easily to reach by taxi. Eat & Drink - Gisborough Hall There is no better way to start your day than with our delicious full English breakfast and you could also enjoy a traditional afternoon tea in our beautiful Lobby or on the sunny terrace. 10 Bina Gardens South Kensington, Kensington and Chelsea, London SW5 0LA England, Lock in the lowest price from these sites, Substandard and overpriced central London Hotel, The location was ideal for an evening event at the Victoria and Albert Museum. We went for an Afternoon Tea with some friends.Entering the Hotel,it felt like having been invited to a private home and having our Afternoon Tea in the front room.The sandwiches were fresh and tasty and we also had scones with cream and jam and cakes. We mouthed ok(?) The hotel was unclean, office rooms were open to be seen and unsightly. Lobby bar The ideal place to unwind in good company. Use Code: WELCOME at checkout. A real treat, we all loved it. There was lining paper and paint coming off the walls in the main bedroom, it was cold and we asked for a duvet cover with holes in it. Sitting quietly on an attractive South Ken side street, The Cranley Hotel in London is the perfect townhouse-from-home. Cakes were standard could of been better we left after half a hour. The persian lady is extremely nice and has opened a restaurant in the lobby, I really recommend as clients or as locals. Cakes were standard could of been better we left after half a hour. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear guest,Thank you for taking the time to post your review following your recent stay with us at the Cranley Hotel.Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us.We have been honoured to receive many comments from guests about the friendliness and genuine warmth of every member of my team and I'm sorry to note you did not have this same impression on this occasion.I very much hope we will yet have the opportunity to welcome you back to the Cranley.Kindest Regards. See 1,419 traveler reviews, 1,651 candid photos, and great deals for The Cranley Hotel, ranked #1,113 of 1,211 hotels in London and rated 3 of 5 at Tripadvisor. See 1,419 traveller reviews, 1,651 candid photos, and great deals for The Cranley Hotel, ranked #1,113 of 1,211 hotels in London and rated 3 of 5 at Tripadvisor. Kindest regards. I was shown two more rooms, all with the same problems, and decided to leave. The breakfast provided is VERY basic. It was boiling hot despite it being November with the window wide open. There are so many better hotels in London for similar prices and I will be making sure to tell family and friends where else to stay when they come visit. This is one of those hotels that's really straining to be upmarket with as many high-end bits and pieces crammed in as possible, from towelling robes packed into the wardrobe floor to a very eclectic furniture mix with lots of shouty fabric in the public spaces. Dusty blinds and dirty carpets. Room types may vary. Due area is very good. Book through the official website and get a 15% discount with the code CRANLEY21. Room types may vary. Selection of Traditional Finger Sandwiches, freshly baked in Banu kitchen every day served with Cornish clotted cream and strawberry jam, A Delicious Assortment of Homemade Cakes and Pastries. Shower over a bath exists but MUST BE BANNED! When pointed out we werent cancelling, he said our money would back in our account within the hour. The 'service' is ridiculously poor, the rooms dirty and incredibly tired. The room was very small for the superior class. This all occurred in March 2023 -- three months and counting have passed and I have still not gotten a reply, let alone an apology or decision, from the hotel bosses. The Cranley Hotel is a small luxury boutique hotel perfectly situated in a quiet tree-lined street in the heart of Kensington and Chelsea. In addition to this, the breakfast were never on time and just added to the frustration that on day 2 of the stay, just had gone over to be a resignated laugh. The hot water tap at the sink was defective. The perfect venue for Afternoon Tea in the heart of this stunning part of England. The room was very small for the superior class. No option of what tea you would like however this has been an option in most places I have afternoon tea. No replies to emails from both the Cranley Hotel or Algotels so please be wary of both. You can accept all cookies through the "Accept" button or you can configure or reject their use by clicking on "Configure". After getting off the elevator, I was hit in the face with the smell of sewage coming out of a common bathroom. Third Red Flag Solution, or so we thought. This was apparently not available. There were also some hair on the bed when we arrived (ugh! THEY AREN'T WHAT THEY SEEM, I am absolutely gutted that a weekend in London for my wifes 50th was not the pleasant, carefree experience we were hoping for. I wanted to love the Cranley Hotel but I couldnt. New customers only. returned and told us we would need to wait because room not ready. Convenient location, but that's it. 15% Off Your First Groupon! )In addition to this uncleanliness everything was also really worn. Eat and Drink: The afternoon tea features a tartlet filled with diced apple and passionfruit jam, topped with a chocolate disk and covered in a ganache dome which is infused with the Churchill Blend adding a subtle aftertaste of amaretto; a crme patisserie filled with vanilla savarin enriched with a homemade syrup infused with organic chamomile. and Plumbing (apparently shower and toilet which doesnt leave much else). Guest Areas. Customers can choose any cocktail from the menu for the cocktail option. Glass of fizz is a glass of Prosecco. Full review: Like you, I was looking for a cute, quiet, unique hotel (that isn't a chain) in London. No reviews after 2020- wonder why. Room of adequate size. Someone could have a go under the Trades Descriptions Act, if they had the time. I got a living social voucher for my mum and myself for a sparkling afternoon tea at the Cranley. I was shown two more rooms, all with the same problems, and decided to leave. We use first-party and third-party cookies for analytical purposes on the use of the web, personalize the content based on your preferences, and personalized advertising based on a profile from the collection of your browsing habits. Small room, low ceiling, a bit down at heel. Red Carnation Hotels Collection in London, Docklands / Canary Wharf / Isle of Dogs Hotels, Hotels with Complimentary Breakfast in London, Hotels near Coquine Restaurant and Lounge Bar London, Hotels near Grosvenor Casino Gloucester Road London, Hotels near London School of Economics and Political Science, Hotels near London School of Business and Finance, Hotels near United Medical and Dental Schools, University of London, Hotels near Institute of Advanced Legal Studies, Hotels near Institute of Latin American Studies. Read our, GM159, Manager at The Cranley Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. I wish I had not been taken in by the promo photos of (non existent?) Some deals may be excluded. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. The hotel was unclean, office rooms were open to be seen and unsightly. My room was directly next to it and there was a massive stain in the carpet. Scones were plain, I would of expected fruit or cheese. The hotel refused to answer our calls or emails and I would expect nothing less than the Cranley to be shut down imminently, which is a shame considering its exterior decor and location. With its mahogany antiques, Regency-period palette and prettily embroidered bedheads, it's an ideal base for a spot of Anglo-centric shopping, sightseeing and tea-taking. With the name originating from Iranian language, it means Lady, full of character and charm. No option of what tea you would like however this has been an option in most places I have afternoon tea. Payments made by partners impact the order of prices displayed. The Cranley Hotel: Afternoon tea - See 1,387 traveler reviews, 1,239 candid photos, and great deals for The Cranley Hotel at Tripadvisor. Read reviews and book now. The shower ebbed and flowed in pressure and temperature depending on who else was using water in the building and the head didnt work so the water came out in a single jet that was either a torrent or a trickle. The total voucher value must be used in one visit. My room was a decent size but the carpet had old stains as did the chairs. It gives me great pleasure to know that you had a wonderful experience. No Photos because we never got to see an actual room. The staff were slow and inefficient at reception and also lacked professionalism. The Best Afternoon Tea in London 2023 | For Every Budget Well we had booked and fully paid through Algotels. I wouldn't be visiting again and will try an alternative, Dear Guest,Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future.I very much hope we will yet have the opportunity to welcome you back to the Cranley Hotel.Kind regards, This is the version of our website addressed to speakers of English in the United States. This may have been a very attractive boutique hotel at one time, but their photos are barely Ok, lets start with the positive: the location was perfect for our requirements. Fridge defective. Dreadful afternoon tea - avoid!! - Review of The Cranley Hotel +44 (0) 20 7373 0123 / +44 (0) 20 7373 9497. A cleaner told us that this is what they tell all customers that are unhappy. How this Hotel can be rated four stars is a mystery. This all occurred in March 2023 -- three months and counting have passed and I have still not gotten a reply, let alone an apology or decision, from the hotel bosses. There was lining paper and paint coming off the walls in the main bedroom, it was cold and we asked for a duvet cover with holes in it. Shower over a bath exists but MUST BE BANNED! I didn't need to hear what the receptionist thought about her looks as she stared into the mirror in the lift. Taxes and fees that are shown are estimates only. Lovely Afternoon Tea - Review of The Cranley Hotel - Tripadvisor Around the corner a mini market. The room had no tea or coffee, making facilities either, and the TV was quite temperamental. When: Monday-Friday 3pm-6pm, Saturday and Sunday 3.30pm-6.30pm. This is a dump. For more information, please contact our dining team on dining@parkgrandkensington.co.uk. When he came back, I asked how long because we had plans which had already been paid for and time was passing by. Number Sixteen by Kit Kemp. No reviews. +44 (0) 20 7373 0123 / +44 (0) 20 7373 9497. THE CRANLEY HOTEL - Updated 2023 Reviews (London) - Tripadvisor We take great pride in our personalized service here at The Cranley and Im thrilled to learn that my staff did everything possible to make your stay a memorable one. Hotel, though, is well located in a side street between South Kensington station and Gloucester Road station. Visitors can choose from a variety of rooms, including junior and penthouse suites. Set in the chic location of Kensington, at the 4-star Cranley Hotel, Banu is a 6-minute walk from Gloucester Road Station. Cocktails pretty amazing very chilled atmosphere definitely go again. Unfortunately, this restaurant is not on the OpenTable booking network. rooms which if I had noticed the hundreds of bad reviews I wouldnt have gone anyway near this hole. You can accept all cookies through the "Accept" button or you can configure or reject their use by clicking on "Configure". They help us and third parties to collect information on the use of the website, in order to carry out statistical analysis in order to improve the structure and content. There are more places to choose from in the, Frequently Asked Questions about The Cranley Hotel. more. Including. Necessary to remember certain user preferences. Read our. A significant update is required for this hotel is required. This is the version of our website addressed to speakers of English in United Kingdom. The receptionist could barely, and I mean at a basic grasp of saying hello barely speak, English. Get menu, photos and location information for Afternoon Tea at Cranley in London. The hot tap in the basin didn't work. Upon arrival, I was asked to wait in the. Review tags are currently only available for English language reviews. 10 Affordable Afternoon Tea In London - London Kensington Guide Caffe Concerto The cafe is located on Brompton Road and afternoon tea here will set you back from 18.95 per person. The food was superb. The breakfast provided is VERY basic. lobby while the employee wrapped up a phone call. Yes, dry cleaning and laundry service are offered to guests. Does not match the pictures online - do not book here, I'm going to do my best to keep the emotion out of this review - you deserve to know details about why you should not book at this hotel. Free Wi-Fi Wi-Fi connection is available throughout the hotel. Limit 1 per person(s), may buy 1 additional as gift(s). See more questions & answers about this hotel from the Tripadvisor community. One of Londons most charming townhouse hotels comprised of 3 buildings built in 1869.More than a hotel the Cranley Hotel is an ideal city-centre haven appealing equally to the discerning business or leisure traveller wanting a tranquil residence in the heart of London. I'm apparently not allowed to use profanities, which is a shame as it is hard to convey how appalling this establishment is. Above all, the staff was extremely unhelpful- they demanded payment up front and wouldn't reimburse even when they admitted that their advertising was not accurate. The hot tap in the basin didn't work. The Guest rooms are very comfortable and its very good value for money. I was told to email my complaint to the generic reservations email and call back from 12-2 on Mondays to talk to Vik, the manager, to resolve the issue. Long story short, completely ripped off. Full review: Like you, I was looking for a cute, quiet, unique hotel (that isn't a chain) in London. It's unclean, not as advertised, and management does not care to make it right. When he came back, I asked how long because we had plans which had already been paid for and time was passing by. Far too dangerous. More Date of stay: April 2017 Delivery available via a third part which will be paid by the customer directly to the delivery driver. In theory, the Cranley has it by the bucketload, but in practice the character is lost to a sense of a place thats seen better days. They said we could stay in the reception whilst they figured it out what to do. They said we could stay in the reception whilst they figured it out what to do. Second Red Flag. We tried to fill in the emailed feedback form and this was unable to be submitted online hence this email. The experience in no way matched the advertising. Lovely afternoon tea! - Review of The Cranley Hotel - Tripadvisor After looking at pictures online and comparing prices, I decided to book at The Cranley Hotel. Our 39 rooms are spaces designed to create a warm, cosy atmosphere while keeping the classic elegance and sophisticated style. Valid Mon-Sun midday-2pm and 4pm-6pm. Special Offers. The staff is very friendly, and the location is excellent. The Cranley - Non-Accommodation - Up To 50% Off - Groupon We mouthed ok(?) But the rooms are really small, the breakfast system suboptimal and breakfast as such is miserable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Do not believe the photos. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They help to collect the user's browsing habits to create a profile of interests and to show customized advertisements. Afternoon Tea at Cranley Restaurant - London, | OpenTable The experience in no way matched the advertising. We were there for 5 nights. The venue is set in a Victorian-era building and uses its interior decor to reconnect with its history. With some TLC and a little investment the Cranley could be a special hotel but for now its just a moderately priced place to stay that isnt bad. Language barriers are not a big thing in cities, and we understand the values of multicultural society, especially in hospitality. I asked what was wrong and told maintenance and the maintenance man was travelling across London to get there. +44 (0) 20 7373 0123 / +44 (0) 20 7373 9497. Afternoon Tea. Ask CarolineRColl about The Cranley Hotel, Ask debbiedR1391MI about The Cranley Hotel, Ask 469JenniferM469 about The Cranley Hotel, We compared the lowest prices from 7 websites, EXCLUSIVE DEAL Only When BOOKING DIRECT on Royal Lancaster London, We compared the lowest prices from 8 websites, Join and save an extra 15% on all public rates, Marriott Executive Apartments London, Canary Wharf, We compared the lowest prices from 4 websites, We compared the lowest prices from 6 websites. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review tags are currently only available for English language reviews. Afternoon tea - unkept promises - Review of The Cranley Hotel - Tripadvisor It fills me with great joy to learn that you enjoyed your stay and I will be sure to pass on your kind words to the team.We look forward to welcoming you back to the Cranley Hotel for your next trip to London. The afternoon tea was so fresh and really really tasty.The hotel its self is about 15/20 minute walk from Kensington High Streetbut I would definitely recommend it! Due area is very good. Wall paper peeling off the walls in one room. I very much hope we will yet have the opportunity to welcome you back to the Cranley.Kind regards, We booked for 1 although they allowed us to arrive early. Breakfast-menu. Afternoon Tea. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. And yes, we spent oolong time on it. The staff were polite and friendly and the food was freshly cooked, nicely presented and big portions. Collection available. Lock in the lowest price from these sites. With no replies via email or phone, I had to go twice to visit Vik in-person, taking the train all the way back to the hotel each time, and twice he assured me that my refund was being reviewed by his bosses. We would not recommend it. http://banurestaurant.co.uk/Banu-at-Cranley/. Afternoon Tea at Cranley, Casual Elegant Afternoon Tea cuisine. But there is also something good to report! Another man. Convenient location, but that's it. The Cranley Hotel, London - Updated 2023 Prices - Booking.com If you like, we'll notify you by email if this restaurant joins. They help us and third parties to collect information on the use of the website, in order to carry out statistical analysis in order to improve the structure and content. It's unclean, not as advertised, and management does not care to make it right. Substandard and overpriced central London Hotel, The location was ideal for an evening event at the Victoria and Albert Museum. REVIEW: Afternoon tea - The Cranley Hotel, London - Tripadvisor and received eye rolls. Price: from 16.75 per person. Gloucester Road and South Kensington tube stations are only a few minutes walk away from the hotel with easy access to the city and West End. Read our, GM159, Manager at The Cranley Hotel, responded to this review. Expires 4 months after purchase. What are some restaurants close to The Cranley Hotel? Looking at their reviews this seems a tried and tested method of taking extra money. What are some of the property amenities at The Cranley Hotel? Necessary to remember certain user preferences. On arrival, the receptionist was on the phone, did not stop the call and booked us in whilst still having their own phone call. I bought 2 meal deal vouchers through wowcher for a three course meal and bottle of wine for 34 a couple and took 3 friends. Fridge defective. He was talking on speakerphone and I could hear the woman asking for a refund after finding mold in her room. Payments made by partners impact the order of prices displayed. OpenTable is part of Booking Holdings, the world leader in online travel and related services. Prices are calculated as of 24/04/2023 based on a check-in date of 07/05/2023. Entering the hotel, we were firstly sat in the lounge with two other guests who were served first. We use first-party and third-party cookies for analytical purposes on the use of the web, personalize the content based on your preferences, and personalized advertising based on a profile from the collection of your browsing habits. Please see our partners for more details. Around the corner a mini market. I asked what was wrong and told maintenance and the maintenance man was travelling across London to get there. What food & drink options are available at The Cranley Hotel? We asked for a proper shower, not one over the bath. BEWARE - WATCH OUT. We were told they were checking with the management about our booking. Afternoon Tea - Review of The Cranley Hotel, London - Tripadvisor See all earlier reviews. Top room amenities include a flat screen TV, a desk, and a seating area. Afternoon Tea ~ 1.00pm - 4.00pm (Monday - Saturday) ~ 2.30pm - 4.30pm (Sunday) Served in The Old Hall and The Drawing Room Dinner ~ 6.00pm - 9.30pm (Monday - Sunday) Served in Chaloner's Restaurant and De Brus Bar & Grill To book a table please call the team on 01287 611500 The hotel operates a smart casual dress code.
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