All rights reserved. Anyone may call an ombudsman to voice a concern or get information about long-term care. Long-Term Care Ombudsman - Ark Tex Council Of Governments - ATCOG In fact, federal and state laws guarantee additional rights specific to nursing home residents and state law protects rights specific to assisted living facility residents. State and federal government websites often end in .gov. Listening to residents and family members when they have concerns or issues. Ask for a care plan or service plan meeting and invite your ombudsman if you need help. Arlington, TX 76013-2262 Austin, TX 78711-3247, Phone Toll-free: 1-877-787-8999 General Inquiries Phone 512-776-7111 Toll-free 888-963-7111 Office Hours Monday - Friday 8:00 AM - 5:00 PM CST Vital Statistics Monday - Friday Each complaint is documented in an electronic tracking system. An ombudsman can: Answer questions Help you file a complaint To Report a case in your area call: Texas Adult Protective Services Report Abuse of Seniors or . If you have a passion for helping others, a caring spirit and a willingness to learn, we need you! Find the Long-Term Care Ombudsman Program in Your State. HHS may also forward your report to another agency if it should be reported to or investigated by that agency. A consumer needing help with accessing services under a managed care plan, call 866-566-8989. This ensures the state ombudsman and all program representatives advocate for resident interests. An ombudsman advocates for quality of life and care for people living in nursing homes and assisted living facilities. After moving into a nursing home or assisted living facility, a resident may need help to continue a life of dignity, respect, choice and as much independence as possible. Visit the TULIP Complaints Submission Portal. If DSHS program staff are unable to resolve your concern or our customer service standards or principles are not part of your experience, please contact: Customer Service Coordinator LTCOPs provide information about how to find a facility and what to do to get quality care and they are trained to resolve problems. 1109 Kemper Texas Department of State Health Services Updated: November 9, 2022 The Office of the State Long-Term Care Ombudsman is independent of the Texas Health and Human Services system. Texas Health and Human Services Commission (HHSC) There are times that things come up that need a mediator. and ombudsman@uth.tmc.edu County served: Harris AAA of Heart of Texas 254-292-1800 Fax: 254-756-0102 If you have a question or concern about mental health services or substance use disorders, learn about your rights. If a complaint is filed with HHS against an accredited provider, HHS may forward your complaint to the Accrediting Organization for investigation if deemed necessary. Refer complaints outside our scope of practice. Follow up with the appropriate staff. Staff, known as surveyors: Ombudsmen can help resolve complaints about many aspects of long-term care. Visit the Long-term Care Ombudsman website, Visit the Complaint and Incident Intake website, Visit the Office of Consumer Relations website, Protecting resident health, safety, welfare and rights, Help you find a way to solve your problems, Help you with the resources to be successful when you leave foster care, Conducts independent reviews of complaints, Ensures residents are treated fairly, respectfully and with dignity, Refers complaints of abuse, neglect or exploitation, Handles complaints about specific cases of child and adult abuse, Answers questions about the case process or cases in general. navigate the managed care system (STAR, STAR+PLUS, STAR Kids and STAR Health); resolve problems, including access to care. Copyright 2016-2023. The complaint information is documented in an electronic tracking system. . Read the user guide to submitting complaints online (PDF). A facility must protect and promote the rights of each resident. The .gov means its official. 1301 South Bowen Road, Ste 200 Texas Health & Human Services Commission. Copyright 2016-2023. Phone: 800-252-2412 Objectives of the program are to: You can make a complaint over the phone, online or in writing. To meet this expectation, we will: To file a complaint or inquiry, first contact the DSHS office or program directly involved with the issue about which you are concerned. Fax 915-834-7800, Public Health Region 11 Judy, family member. HHS Office of the Ombudsman | Texas Health and Human Services The Office of the State Long-Term Care Ombudsman is independent of the Texas Health and Human Services system. B-1420, Office of the Ombudsman - Texas Health and Human Services I can try to find the right people to talk to about getting the issue resolved. Call 211 for information on health services in your local area. This includes the right to: You can learn more on our resident's rights page. Some of the ways in which LTC ombudsmen serve residents include: Note: Click on an item below to reveal the information. Visit the TULIP Complaints Submission Portal, Read the user guide to submitting complaints online (PDF), https://oig.hhs.texas.gov/report-fraud-waste-or-abuse, Comprehensive Outpatient Rehabilitation Facilities, General, Special and Psychiatric Hospitals, Intermediate care facilities (also called public and private group homes), Outpatient Physical Therapy or Speech Pathology Service Facilities, Substance Abuse (chemical dependency) Treatment Facilities, Provide a daytime phone number, with area code, Your name, address and daytime phone number, Your relationship to the person on whose behalf you are making a complaint, Your name, mailing address, email and daytime phone number, Your relationship to the person on whose behalf you are making the complaint. Maximum timeframes for investigation vary according to provider type. To make a complaint via phone against ambulatory surgical centers, birthing centers, community mental health centers, comprehensive outpatient rehabilitation facilities, end stage renal disease facilities, freestanding emergency medical care facilities, general hospitals, special and psychiatric hospitals, crisis stabilization units, laboratories (CLIA), outpatient physical therapy or speech pathology service facilities, portable x-ray services, rural health clinics and special care facilities call toll-free 800-458-9858, Option 5. Texas Health & Human Services Commission. Complaints about abortion providers must be submitted in writing. The Office of the State Long-Term Care Ombudsman is independent of the Texas Health and Human Services system. Consumer Rights - West Texas Centers Box 149030. In 2019, there were 295 reported cases among women, but then in . LTC Ombudsman: Ombudsman Search | HHS - Texas Houston area sees 128% increase in syphilis cases since in women this Office of the Ombudsman refers and responds to calls and correspondence, and works closely with health and human services departments' leadership, management and program staff. Ombudsmen help resolve issues and investigate complaints, but they do not regulate facilities. Do ombudsmen regulate or inspect facilities? About the Office of the Long-Term Care Ombudsman | HHS - Texas You also have the option of filing your complaint with an accrediting organization. Agents answer calls Monday through Friday from 7 a.m.-7 p.m. To report waste, abuse or fraud, please call toll-free, 1-800-436-6184, or use the online reporting form found on theOIG Report Fraud page. An employee will call you back by the next workday. A consumer, call 877-787-8999 (8 a.m. to 5 p.m., Central Standard Time, Monday through Friday). Before sharing sensitive information, make sure youre on an official government site. 1 Answer A healthcare ombudsman is a professional who is responsible for assisting patients and their families in navigating the healthcare system and resolving disputes or complaints related to healthcare services. 956-423-0130 Ombudsmen help residents by allowing them to voice their concerns. Ombudsmen then suggest options for resolution to the resident. listen to the views and act upon grievances and recommendations affecting resident care and life. National Consumer Voice End of Continuous Medicaid Coverage | Texas Health and Human Services. We can: If you have questions or concerns about services for individuals with intellectual or developmental disabilities (IDD), the IDD Ombudsman can help. If you choose to remain anonymous, HHS will not be able to provide you the results of the investigation. You also will need this information: The level of care or service he or she is supposed to get, Any injuries or negative outcomes affecting the persons physical or mental well-being, Date, time and location of the alleged incident, The names of witnesses, the alleged perpetrator and anyone else you think may have relevant information, Your belief about the scope of the incident for example, if other people had the same or similar problems, Interviews with the person making the complaint, residents, staff, family members or others, Texas State Auditor's Office at 800-TX-AUDIT, Texas Health and Human Services Office of Inspector General at 800-436-6184. Our responsibility is to protect the rights of people who live at SSLCs (PDF). Long-Term Care Ombudsman - Texoma Council of Governments A long-term care (LTC) ombudsman listens to and addresses the concerns of nursing home and assisted living facility residents. To make a complaint via phone against substance abuse (chemical dependency) treatment facilities or narcotic/opioid treatment facilities call toll-free 800-458-9858, Option 6. At The Senior Source, Ducayet was the managing local ombudsman for the Dallas County ombudsman program and served as director of programs forLong-Term Care Ombudsman, Guardianship and Money Management, RSVP, Senior Companions, Foster Grandparents, Senior Employment, Advocacy Group for Elders and In-home Elder Support. The following options can happen one at a time or simultaneously. Ombudsmen work to solve individual problems and to change policy and law to protect residents. HHSC, Office of Inspector General (OIG) is responsible for investigation of waste, abuse and fraud in health and human services programs. OMBUDSMAN PROGRAM - United Way Tarrant County For the purposes of this document, customers are defined as: clients, family members, advocates, taxpayers, public officials, service providers, community based organizations, media, other agency representatives, and other interested parties. Call 800-252-8154. in Your Area Long-term care (LTC) ombudsmen are advocates for residents' rights. Menu button for Part B, Case Management">, B-500, Medical Coverage for People Confined in a Public Institution, B-900, Referrals for Intentional Program Violation, Part D, Children's Health Insurance Program, Part F, Former Foster Care in Higher Education, Part M, Medicaid for Transitioning Foster Care Youth, Part X, Medicaid for Breast and Cervical Cancer. Copyright 2016-2022. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Office of the Long-Term Care Ombudsman - Texas Before working for the Texas Health and Human Services (HHS), she worked for The Senior Source, a nonprofit organization in Dallas serving older adults. Email: sslc.ombudsman@hhs.texas.gov. PDF Long-term Care Ombudsman Directory - Texas Help In Your Area - NAPSA HHSC Office of the Ombudsman Information to provide when filing a complaint: Complaints may be anonymous. The person's name and how he or she was affected. (Physical address: 1100 W. 49th Street, MC-1913)
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