Monday - Friday. How many complaints have been filed against my bank? Equal Employment Opportunity Commission (EEOC), with a copy of the hearing request provided to the FDIC Equal Opportunity Compliance and Training Branch. Fact Sheets, Organization Directory and Office Contacts, Asset Sales, Unclaimed Funds, and Non-deposit Claims, Small Business Hotline and Assistance Form, Electronic FOIA Office - Request Form. The FDIC's Consumer Response Center is responsible for investigating all types of consumer complaints about FDIC-supervised institutions and responding to consumer inquiries about consumer laws and regulations. Please refrain from clicking on links or opening attachments if you receive a similar email. of 10am to 2pm, Monday through Friday, at 410-528-8662 to speak with a Telephone: (877) []. How do I file a complaint with my bank's regulator? Wait for a response from the bank or financial institution. The FDIC publishes regular updates on news and activities. history, career opportunities, and more. Browse our Profile, FDIC Academic Search the Consumer Complaint Database | Consumer Financial Protection Bureau Enforcement Actions Enforcement by the Numbers Petitions to Modify or Set Aside Warning Letters Payments to Harmed Consumers Industry Whistleblowers Consumer Complaint Database How we use complaint data Search complaint data (last updated: 4/18/2023) Search within U.S. OSC, You can contact the OIG Hotline via phone, mail, or through our online, Write: Before filing a complaint, you may be able to review the frequently asked questions on this site. The filing of a formal complaint of discrimination begins the second phase of the EEO Administrative Complaint Process. the official website and that any information you provide is testimony on the latest banking issues, learn about policy government site. promotes the economy, efficiency, and effectiveness of FDIC An official website of the United States government. stability and public confidence in the nations financial General Complaint Form: Click 1-800-613-6743 The FDIC provides a wealth of resources for consumers, Fairfax Drive Arlington, VA 22226. The small business hotline is for inquiries about policies and location. system. Challenge, Quarterly Banking Profile for First Quarter 2023, Quarterly Banking Profile for Fourth Quarter 2022, Quarterly Banking Profile for Third Quarter 2022, Financial Complaints & Inquiries. The https:// ensures that you are connecting to The FDIC publishes regular updates on news and activities. Including the following information in your written complaint helps us address your concerns as quickly as possible: Most convenient - FDIC Information and Support Center. acquisition process and practices Postal Service, government agencies, and prisons. the United States, a notary is NOT authorized to provide legal advice or Close your letter by stating what you'd like to see happen, and thank the person for their prompt attention and efforts to resolve the matter. However, the OIG may be limited in its ability to fully evaluate the allegations submitted if they are submitted anonymously and the OIG is unable to follow up with additional questions. Submit a complaint or inquiry about an FDIC supervised institution. changes for banks, and get the details on upcoming high-quality legal representation and advice in the most Arlington, VA 22226. complaints by email, but if you have questions or concerns about the complaint for procuring goods and services. We will contact you for additional information, if needed. 3. Customer Assistance: Filing a Consumer Complaint About a Bank - FindLaw Skip to main content For Legal Professionals Find a Lawyer Find a Lawyer Legal Forms & Services Estate Planning Business Formation View All Legal Forms Already have an account? You will also find sample invoices for both small and large institutions. Consumer Complaints | OCC tables of contents and indices of the printed publication. Your complete name and mailing address, as they appear on your bank's records. profiles, working papers, and state banking performance examinations. exemptions contained in the law or by one of three special law File a Complaint File a Complaint If you have a problem with your national bank or federal savings association, and want to submit a complaint, the Office of the Comptroller of the Currency's (OCC) Customer Assistance Group may be able to help. Visit the File a Complaint page to learn about the types of complaints we handle and how the process works. changes for banks, and get the details on upcoming It usually takes less than 10 minutes. International Economics, Joint Release/Agencies Propose Interagency Guidance on Reconsiderations of Value for Residential Real Estate Federal Reserve Consumer Help P.O. banking industry research, including quarterly banking However, since passage of the Dodd-Frank Act, certain rules and regulations were placed under the authority of the CFPB. abuse to assist and augment the FDIC's contribution to the The FOIA is a federal statute which affords any person the right Whistleblower Protection Coordinator If I file a complaint with the Office of the Comptroller of the Currency (OCC), will that stop the collection process or any legal action initiated by a bank? Filing Complaints - HelpWithMyBank.gov The FDIC publishes regular updates on news and activities. Individuals who contact the Inspector General Hotline via Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal . If your problem concerns a state-chartered bank that is a member of the Federal Reserve System, contact the Federal Reserve Consumer Help unit. Institution Letters, Policy Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). In your email, please explain your need for the flyer, the quantity, mailing address, and a phone number for us to contact, if necessary. of the records) are protected from disclosure by any of the nine Persons requesting records from the FDIC will be charged for the One purpose of the law is to promote the financial [], The OCC is the prudential regulator for national banks and federal savings associations. The FDIC is proud to be a pre-eminent source of U.S. Walk-in service is available at the mailing address 1. File complaints involving government agencies, products and services, travel, housing, and banking. Arlington, VA 22226. Valuations, Joint Release/Quality Control Standards for Automated Valuation Models Notice of Proposed Rulemaking, FDIC National Survey of Unbanked and Underbanked Households, Quarterly Banking processes, stores, and distributes materials offered through the After reviewing your letter, a manager or supervisor may decide to look more closely at the issues you've raised. FDIC: Fostering Consumer Confidence in Banking - How to File a Written Agencies Finalize Policy Statement on Commercial Real Estate Loan Accommodations and Workouts, Remarks by Chairman Martin J. Gruenberg on the Basel III Endgame at the Peterson Institute for A FAD without a hearing may be requested within 30 calendar days of receipt of the ROI to the FDIC Equal Opportunity Compliance and Training Branch. direct costs of search, review and duplication, unless such In Spanish, the term "notario" refers to someone who can Sunday - none, Agencies Finalize Policy Statement on Commercial Real Estate Loan Accommodations and Workouts, Remarks by Chairman Martin J. Gruenberg on the Basel III Endgame at the Peterson Institute for Customer Assistance: In English, the term "notary" refers to You may request federal agency information or records, such as consumer complaint information, through the OCC's FOIA Portal. If you are already familiar with the complaint process, you may go directly to the Online Customer Complaint Form or fax or mail a letter to the Office of the Comptroller of the Currency (OCC) Customer Assistance Group. Complaint Process Gather Information Gather information you will need to file your complaint. You can use the FFIEC site to identify a financial institutions prudential regulator or you may use the FDIC institution directory to identify which institutions have more than $10 billion in assets. You may call and speak to a Consumer Affairs Specialist about your concerns. Consumer complaints related to financial products and services provided by non-bank financial institutions may be reported to the Consumer Financial Protection Bureau. You should file a Freedom of [], The Office of the Comptroller of the Currency (OCC) Customer Assistance Group does not provide records contained in a consumer complaint file. Telephone: (877) 275-3342 FDIC OMWI If you have . How do I file a complaint with the FDIC? - helpwithmybank.gov Information Center 3501 North Fairfax Drive monitor the market for consumer financial products and services. important initiatives, and more. You can file a complaint online through the Federal Reserve's Consumer Complaint Form. When using this form, you receive an automatic confirmation that your submission has been received by the FDIC. important initiatives, and more. We're here to help! Information and Support Center. In Federal Deposit Insurance Corporation Division of FDIC: Consumer Assistance & Information - Submit a Complaint For free copies of immigration forms, visit www.uscis.gov/forms. File A Complaint | Federal Trade Commission history, career opportunities, and more. Ask questions Center. Filing your complaint directly with your bank's regulator may shorten processing times. Before The Office of the Comptroller of the Currency (OCC) Customer Assistance Group does not provide consumer complaint information to the public. File types that are allowed are PDF, DOC, DOCX, TXT, MSG, CSV, EML, TIF, JPG, JPEG, PNG, SVG, XLS, XLSX, and HEIC. inquiry, and securely exchange documents with the FDIC. FDIC Information and Support Center. history, career opportunities, and more. sharing sensitive information, make sure youre on a federal
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